This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Students will learn to identify and apply the seven principles of customer engagement in the workplace, identify golden opportunities to personalize an experience and inspire others and provide visitors with authenticity, intuition, empathy, delight, delivery, and initiative. Following the training, students who pass the certification exam with a 70% or greater will receive the Certified Guest Service Professional® designation.This is a one session class that is completed in 4 hours.

This class is held on one day on our South County Campus in 
Seaside, Oregon. 1455 N Roosevelt Dr. Seaside, OR 97138

About the instructor: Ken Henson, owner of Refettorio Consulting, will share his experience of 25+ years in the restaurant industry, employee management and motivation, leadership, multi-unit management, food/labor costing and analysis, P&L, restaurant opening, leadership development and process implementation.

Refund Schedule and Drop Dates

Last day to drop a Community Education or Workforce Training class with a refund:

• One or two-session workshops– one working day prior to class start date
• Three class sessions or more– two working days after the first class

There are no refunds allowed beyond these deadlines: You are liable for payment of classes at the time of registration and will be held liable unless the classes are dropped within the refund period.

If you withdraw due to circumstances beyond your control such as a medical emergency, you may file a petition for a refund. The date of receipt of the petition, length of class attendance, and cost of course materials and services may be considered in denying or reducing the amount requested. If you need to complete a form to petition for a refund, please email workforcetraining@clatsopcc.edu or call 503-338-2550.

This one session course is designed to prepare participants to provide First Aid, CPR, and use an automated external defibrillator (AED) in a safe, timely, and effective manner. This course teaches the critical skills needed to respond to and manage an emergency until emergency medical services arrive. This course includes infant/child First Aid and CPR. Upon successful completion of the course, students will receive the American Heart Association First Aid/CPR/AED two-year certification. Cards are issued electronically through the American Heart Association and may take up to two weeks to arrive.

This class is 1 session.

If unable to pay via credit/debit card, please mail check or money order at least 5 days prior to class start date to: 

Clatsop Community College, Attn: Business Office, 1651 Lexington Ave, Astoria, OR 97103

 Refund Schedule and Drop Dates

Last day to drop a Community Education or Workforce Training class with a refund:

• One or two-session workshops – one working day prior to class start date
• Three class sessions or more – two working days after the first class

There are no refunds allowed beyond these deadlines:  You are liable for payment of classes at the time of registration and will be held liable unless the classes are dropped within the refund period.

If you withdraw due to circumstances beyond your control such as a medical emergency, you may file a petition for a refund. The date of receipt of the petition, length of class attendance, and cost of course materials and services may be considered in denying or reducing the amount requested. If you need to complete a form to petition for a refund, please email:  workforcetraining@clatsopcc.edu or call 503-338-2550.